Troubleshooting your Learner's issues is easy when you can see what they can see! Tortal offers and easy way to step into a Learners account to test or troubleshoot.
Using the Edit a User Wizard, an Administrator can "step into" any User's account.
This process utilizes an SSO switch to logout the Admin, and login as a user.
How to Login as A User
Locate the Edit a User Wizard.
- Admin >> Users >> Edit an Existing User
- Select your target user; Click Next
- Click the "Login As User" Button
This will Log you in as that User, where you will be a ble to see and interact with the LMS on their behalf.
***IMPORTANT
All Actions take while logged in as a User are LIVE, and will be reflected in Reporting.
This includes:
- Enrollments Actions
- Course / Lesson Progress
- User Information / Password Changes
- Emails Sent
Tortal is not responsible for mismanaged Account information performed while Using this Tool.