Keep Your Browser Up to Date

Most LMS issues — courses that won't launch, SCORM lessons that fail to save progress, and Single Sign-On errors — are fixed by updating your browser. This article covers the browsers Tortal supports and how to update each one.

Supported Browsers

Not supported: Internet Explorer (retired by Microsoft in June 2022) and Safari for Windows (discontinued in 2012). The Tortal LMS will not work correctly in these browsers.

Google Chrome

1. Open Chrome.
2. Click the three-dot menu in the top-right corner.
3. Select Help → About Google Chrome.

Chrome checks for updates and installs them automatically. Click Relaunch when prompted. Download Chrome.

Microsoft Edge

Edge updates itself automatically. To force a check:

1. Open Edge.
2. Click the three-dot menu in the top-right corner.
3. Select Help and feedback → About Microsoft Edge.

Updates download and install automatically. Click Restart when prompted. Download Edge.

Mozilla Firefox

1. Open Firefox.
2. Click the three-horizontal-line menu (☰) in the top-right corner.
3. Select Help → About Firefox.

Firefox checks for updates automatically. Restart when prompted. Download Firefox.

Apple Safari (macOS)

Safari updates come with macOS updates:

1. Click the Apple menu → System Settings.
2. Click General → Software Update.
3. Install any available updates.

Mobile Browsers

iOS (Safari, Chrome, Edge): Open the App Store, tap your profile icon, and install any pending updates.

Android (Chrome, Edge, Firefox): Open the Play Store, tap your profile icon, tap Manage apps & device, and install any pending updates.

Still having issues?

If course launch problems continue after updating your browser:

1. Clear your browser cache — see How to Clear Your Browser Cache.
2. Disable browser extensions temporarily to rule out conflicts.
3. If the problem persists, contact Tortal Support with your browser name, version, and the exact error message you see.

Last reviewed: April 2026